Споразумение за ниво на обслужване [Technology Category:
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The most important words from all discussions“Споразумението за ниво на обслужване е част от договор за услуга, сключван между доставчика и неговия клиент, където нивото на обслужване е официално определено. В този договор се описват и средствата за правна защита на клиента в случаите в които доставчика не може да предостави определеното ниво на услуга. Например, ако доставчика не изпълни договореното ниво за безотказна работа на упоменатата в споразумението услуга, то клиентът получава правото да изплати на доставчика сума, която е с определен процент по-малка от първоначално договорената. …” (Wikipedia) (Wikipedia translated)
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